Shipping
Orders are processed and shipped within 5–6 business days. Business days exclude weekends and public holidays.
Once your order has shipped, tracking information will be provided when available. Delivery times after shipment may vary depending on the destination and shipping carrier.
Returns and Replacements
Due to the handmade and carefully selected nature of our products, all sales are final. We do not accept returns for change of mind, color or size preference, or other personal reasons.
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To review your request, we require:
- Your order number
- Clear photographs of the damaged, defective, or incorrect item
- A video clearly showing the damage or defect
- Photographs of the original packaging and shipping label
Once the issue has been reviewed and verified, a replacement will be offered. Items must remain unused and in their original condition and packaging.
For verified damaged or defective products, HandmadeWithHeritage will pay the return shipping costs and provide return instructions. Please do not return an item without prior approval, as unauthorized returns will not be accepted.
Issues reported more than 48 hours after delivery may not be eligible for replacement.
Contact Us
If you experience an issue with your order, please contact HandmadeWithHeritage before returning the product. We will be happy to review genuine product concerns and help provide an appropriate replacement.